Your 30bet Questions,
Answered.

The minimum age to play on 30bet is 21 years old. This is the legal gambling age in the Philippines as set by PAGCOR (Philippine Amusement and Gaming Corporation). We take age verification seriously — all players are required to complete KYC (Know Your Customer) verification before any withdrawal is processed. Accounts found to belong to underage players will be immediately closed.

To complete KYC on 30bet, you'll need to submit:

• A valid government-issued photo ID (Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

Documents are reviewed within 24–48 hours. Once approved, your account is fully verified and all features — including withdrawals — are unlocked.

No. Each player is allowed only one 30bet account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any balances forfeited. If you've forgotten your login details, use the password reset function on the 30bet Login page rather than creating a new account.

Go to the 30bet Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link expires after 30 minutes for security reasons. If you don't receive the email, check your spam folder or contact our support team at [email protected].

Log in to your 30bet account and go to Account Settings. You can update your contact number, address, and communication preferences there. Note that your name and date of birth cannot be changed after KYC verification is complete — these are locked to prevent fraud. If there is a genuine error, contact our support team with supporting documentation.

Accounts may be locked for several reasons: too many failed login attempts (temporary lock), pending KYC verification, a self-exclusion request, or a compliance review. If your account is locked unexpectedly, contact our support team at [email protected] with your registered email and we'll investigate within 24 hours.

To permanently close your account, contact our support team at [email protected] with your request. Before closure, any remaining balance will be withdrawn to your verified payment method. If you're closing your account due to gambling concerns, we strongly recommend activating self-exclusion instead — visit our Responsible Gaming page for details.

30bet accepts the following payment methods for Filipino players:

• E-wallets: GCash, Maya (PayMaya)
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on 30bet.

The minimum deposit on 30bet is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit, though large deposits may trigger additional verification checks as part of our compliance process.

GCash and Maya deposits are credited to your 30bet account almost instantly — usually within a few seconds to 2 minutes. Bank transfers may take 15 minutes to a few hours depending on your bank and the time of day. If your deposit hasn't appeared after 2 hours, contact our support team with your transaction reference number.

Withdrawal processing times on 30bet:

• GCash / Maya: 1–3 hours after approval
• Bank transfer: 1–3 business days depending on your bank

All withdrawals require a completed KYC verification. Withdrawals are processed during business hours (Monday–Sunday, 8AM–10PM PHT). Requests submitted outside these hours are queued for the next processing window.

30bet does not charge withdrawal fees on standard transactions. However, your bank or e-wallet provider may apply their own transfer fees — check with GCash, Maya, or your bank for their current fee schedules. The minimum withdrawal amount is ₱200.

Common reasons for withdrawal rejection include: incomplete KYC verification, active bonus wagering requirements not yet met, the withdrawal account name not matching your registered name, or a pending compliance review. Check your email for a notification explaining the reason. If you're unsure, contact support at [email protected].

For security and anti-money-laundering compliance, 30bet requires that withdrawals be made to the same payment method used for deposits where possible. If you need to withdraw to a different account, contact our support team — additional verification may be required before the request is approved.

30bet offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions section of the platform after you log in. Bonuses are subject to wagering requirements — meaning you need to bet the bonus amount a certain number of times before it can be withdrawn. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must bet a bonus amount before it converts to real withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus funds can be withdrawn. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while live casino games may contribute less.

Log in to your 30bet account and navigate to the Promotions section. Click "Claim" on the offer you want. Some bonuses are automatically credited on deposit; others require a promo code entered during the deposit process. Check the specific terms of each promotion for instructions. Bonuses can only be claimed once per player per promotion unless stated otherwise.

No — bonus funds cannot be withdrawn directly. They must first meet the wagering requirements outlined in the bonus terms. Once the wagering requirement is fulfilled, the bonus converts to real cash that can be withdrawn normally. Your real cash balance is always withdrawable at any time, separate from any active bonus balance.

Yes. Most 30bet bonuses have an expiry period — typically 7 to 30 days from the date of claiming, depending on the promotion. If the wagering requirement is not completed within the expiry window, the bonus and any winnings derived from it will be forfeited. Always check the expiry date when claiming a bonus.

30bet offers a wide range of games for Filipino players, including:

• Slots — hundreds of titles from leading providers
• Bingo — classic and variant bingo rooms
• Crash games — including Monster Crash and Diving
• Live Casino — live dealer baccarat, roulette, blackjack, and more

Browse the full game library after logging in to your 30bet account.

Yes. All games on 30bet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. The RTP (Return to Player) percentage for each slot game is displayed in the game's information panel — look for the "i" icon before you start playing.

Monster Crash is a multiplier crash game. You place a bet before the round starts, and a multiplier begins climbing from 1x upward. Your goal is to cash out before the monster crashes — the longer you wait, the higher the potential multiplier, but if you don't cash out in time, you lose your bet. It's a fast-paced, skill-and-timing game popular with Filipino players. Visit the Monster Crash page for a full guide.

Yes. The 30bet platform is fully optimized for mobile browsers on Android and iOS. You can play all games, make deposits, and request withdrawals directly from your smartphone or tablet without needing to download a separate app. Just open your mobile browser, go to 30bet, and log in as normal.

Minimum bet amounts vary by game. Most slot games start from as low as ₱1 per spin, while live casino tables typically have a minimum of ₱50–₱100 per hand or round. Crash games like Monster Crash and Diving have their own minimum bet thresholds displayed in the game interface. Check the game details before playing.

Log in to your 30bet account, go to Account Settings, and select the Responsible Gaming section. From there, choose "Deposit Limits" and set your preferred daily, weekly, or monthly cap in Philippine Peso. Limits take effect immediately. You can lower your limit at any time, but increases require a 24-hour cooling-off period before they take effect.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period: 1 month, 3 months, 6 months, 1 year, or permanent. Once confirmed, your account is locked immediately and cannot be reopened until the period ends. For a full step-by-step guide, visit our Responsible Gaming page. Remember: Gambling is addictive. Know when to stop.

A cool-off period is a short temporary suspension of your 30bet account — 24 hours, 48 hours, or 7 days — during which you cannot log in, deposit, or place bets. It's a lighter alternative to full self-exclusion, useful when you just need a short break. Activate it in Account Settings → Responsible Gaming → Cool-Off Period.

Absolutely. 30bet strictly enforces the 21+ age requirement mandated by PAGCOR. All players must verify their age during KYC before withdrawals are processed. We also recommend that parents and guardians use parental control software to prevent minors from accessing online gaming sites. If you suspect an underage person is using a 30bet account, contact us immediately at [email protected].

If you or someone you know is struggling with problem gambling, please reach out. 30bet's responsible gaming support team is available 24/7 at [email protected]. You can also use the self-exclusion and deposit limit tools in your account settings. For additional resources, PAGCOR provides responsible gaming guidance for Filipino players. Remember: Gambling is addictive. Know when to stop. There is no shame in asking for help — it is the right thing to do.

Yes. 30bet uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. For full details on how we handle your data, read our Privacy Policy.

Go to Account Settings → Security → Two-Factor Authentication. You can enable 2FA via your registered mobile number (SMS OTP) or an authenticator app. Once enabled, you'll need to enter a one-time code every time you log in, adding an extra layer of protection to your 30bet account. We strongly recommend enabling 2FA for all accounts.

30bet works on all modern browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. The platform is fully responsive and works on desktop computers, laptops, tablets, and smartphones. For the best experience, keep your browser updated to the latest version. No app download is required — everything runs in your browser.

If a game disconnects mid-round due to a technical issue, 30bet's system logs the game state at the point of disconnection. When you reconnect, the round result is retrieved from the server and your account is settled accordingly. If you believe a round was not settled correctly, contact our support team at [email protected] with the game name, date, and approximate time of the issue.

If you encounter a bug or technical issue, please contact our support team at [email protected] with a description of the problem, the device and browser you're using, and any screenshots if possible. Our technical team reviews all reports and works to resolve issues as quickly as possible. Your feedback helps us improve the 30bet experience for all Filipino players.

You can reach 30bet customer support through the following channels:

• Live Chat: Available 24/7 directly on the 30bet platform — click the chat icon after logging in
• Email: [email protected] — responses within 1 hour during peak hours

Our support team is staffed by Filipino agents who understand local payment methods, language nuances, and the needs of players from Manila, Cebu, Davao, and across the Philippines.

30bet's live chat support is available 24 hours a day, 7 days a week — including Philippine holidays. Email support is monitored around the clock, with typical response times under 1 hour for urgent account issues and within 24 hours for general inquiries. We aim to resolve all issues on first contact wherever possible.

If you have a complaint or dispute, start by contacting our support team at [email protected] with full details of the issue. Our team will investigate and respond within 48 hours. If you are not satisfied with the resolution, you may escalate the matter through the appropriate regulatory channels in the Philippines. All complaints are logged and reviewed by our compliance team.